Operations Manager


Our Operations Manager loves to enable amazing customer service experiences and solve problems. They do everything you would expect the best to do: lead by example, execute safely, accurately and efficiently every day while continuously looking for opportunities to improve our operation and the customer experience.

But that’s not all! Joining the Riptide team is a unique opportunity. Why? We are looking for business savvy teammates who are eager to help build our rapidly growing business, are comfortable to step forward with new ideas and then take the lead to implement them.

Duties of the Role:

  • Lead Fulfillment Centre (FC) team
  • Manage daily operations within the Fulfillment Centre; order fulfillment, inbound operations, inventory control
  • Key operational liaison with Customer Service Team, Customers and Transportation partners
  • Health & Safety
  • Inventory Control
  • Process Improvement
  • Recruit, Lead & Mentor FC Team

We expect our Operations Manager to be:

  • Energized and passionate about what they do – always!
  • Excited to play a major role in a high growth business
  • Always thinking about safety
  • A role model for professionalism, respect and teamwork
  • Detail-oriented (“measure twice… cut once!”)
  • Eager to learn, develop and grow

We expect our Operations Manager to possess:

  • Strong core values and integrity
  • Exceptional interpersonal and communication skills
  • College Diploma/University degree with 5+ years of experience in a fast-paced, automated, case pick distribution environment
  • In depth knowledge and record of leveraging the capabilities of Warehouse Management Systems
  • Proven success in leading and developing high performing teams
  • Material Handling equipment operation experience
  • A strong inclination for continuous improvement
  • A demonstrated history of meeting commitments and achieving success
  • Excellent organizational and time management skills
  • Flexibility to adapt to changing requirements of business (ie. working occasional Sundays)

Riptide’s commitment to you:

You will be a valued player in a high-performance environment. Opportunities for learning and growth will be plentiful.

  • Competitive base compensation and an industry-leading profit sharing opportunity
  • Comprehensive Benefits and Wellness programs
  • Optional Pension Plan and Group RRSP

Job Type: Full-time, Days

Location: Milton, ON