Customer Service Leader

Our Customer Service Leader loves to enable amazing customer service experiences, solve problems and identify opportunities to enhance every sale! Our Customer Service Leader (CSL) will help develop and document key processes, and keep them updated as he/she identifies opportunities to enhance the customer experience. The CSL will also engage directly in the marketing efforts of our company as we expand and grow. This role includes selecting, motivating, coaching, inspiring and training the customer service team on the best ways to approach customers and attend to their needs. Customer Service Representatives are the face of our company to most customers and, thus, play a critical role in business development and setting the tone of our relationships.

We expect our Customer Service Leader to be:

  • Energized and passionate about what they do – always!
  • Professional and friendly, including with challenging customers.
  • Committed to satisfying the customer, all the while doing the right thing for the company.
  • Comfortable with technology – a fast learner.
  • A world-class communicator – able to effectively share information in a written and verbal manner
  • Creatively skilled at developing marketing plans and tools

We expect our Customer Service Leader to possess:

  • Strong core values and integrity.
  • 4+ years of experience in a fast-paced business environment focused on customer service and/or marketing.
  • A knack for identifying process improvement opportunities and a passion for executing on these opportunities.
  • A balance of fun, friendly and professional demeanor.
  • A track record of following through on commitments.
  • Excellent planning, organizational, and time management skills.
  • Experience leading and developing high performing teams
  • Bilingualism (French, English) is highly valued.

Riptide’s commitment to you:

  • You will learn how to build and run a business. Growth opportunities will be limitless.
  • Competitive base compensation and an industry-leading profit sharing opportunity
  • Comprehensive Benefits and Wellness programs
  • Optional Pension Plan and Group RRSP